Linkify builds a dedicated team in Kosovo, trained by you, on your systems, following your quality standards. They pick up the repetitive work that eats your operations budget — at a fraction of what a U.S. seat costs.
NO SETUP FEE · NO LONG-TERM LOCK-IN · START WITH ONE SEAT
U.S. businesses supported since launch
Coverage across nights, weekends and holidays
From first call to a trained agent taking live work
Seat is enough to start — scale only if it works
Most operations teams lose their week to tasks that are repetitive, process-driven, and fully documentable. Those are exactly the tasks we take. You keep judgment calls, escalations and client relationships in-house.
Agents trained on your scripts, your CRM and your escalation rules. They answer as your company — not as a call center reading from a generic sheet.
Every call answered, logged and routed. Missed calls turn into missed revenue faster in service businesses than anywhere else — this closes that gap.
Live chat, shared inboxes, and portal messages handled inside your response-time targets, including the hours your team is asleep.
Booking, confirming, rescheduling and reminder follow-up — so your calendar stays full without a coordinator spending half a day on the phone.
The paperwork layer: entering it, checking it, chasing what's missing, and keeping your systems clean enough to trust in a report.
Chasing certificates, confirming work orders, closing loops with third parties. Low-skill to describe, high-cost to ignore, and nobody in-house wants it.
We don't sell you a package and disappear. Your team trains ours — that's the whole model. The steps below are sequential because each one depends on the last.
A 20-minute call about your actual bottleneck — what's backing up, who's overloaded, and which tasks are documented well enough to hand off first.
You get a written scope: which tasks we take, how many seats, which hours, what the handoff looks like, and the monthly cost. No surprises later.
We build the training materials with your team, get system access sorted, and shadow your people until our agents can run the process unassisted.
Your team goes live with a named supervisor on our side, weekly reporting, and quality reviews. Scope grows only when the current scope is running clean.
If your team spends more time coordinating than deciding, the model fits. Here's where it fits hardest.
A single portfolio generates thousands of small, repeatable interactions a month — and almost none of them require someone sitting in your office. This is the clearest fit we've found.
Most BPOs sell you a headcount and hope you don't look too closely. The agent is shared across four clients, nobody owns your quality, and the first hard escalation exposes the whole thing.
We run it the other way. Your team is dedicated to you. They learn your systems, your tone, your standards — because your people train them directly. If we haven't worked in your industry before, we'll say so on the first call and show you exactly how we'd learn it. Lower cost is the outcome, not the pitch.
It depends on the scope, the hours and the seat count — so we price it after the first call, not before. What we can say up front: a dedicated Linkify seat costs a fraction of a comparable U.S. hire once you account for salary, benefits, equipment, management overhead and turnover. You'll get a written number before you commit to anything.
Yes. Kosovo has one of the highest English proficiency rates in the region and a young, university-educated workforce. Every agent is screened for spoken and written English before they reach a client. You'll speak with the people assigned to your account before they go live.
Then we tell you that directly, and we structure the pilot around it — smaller scope, tighter feedback loop, more shadowing time before anything goes live. The model is built on your team training ours, so unfamiliar industries are a training question, not a blocker.
Agents work only inside the systems you grant access to, under your permission structure, with your own audit trail. We sign NDAs and can work within your existing security and compliance requirements. Nothing gets stored outside your platforms unless you ask for it.
One seat, one process. We'd rather prove the model on a narrow scope you can measure than sell you a team you're not sure about. If it works, scaling is a conversation. If it doesn't, you've risked very little.
We do. You get a named supervisor on our side who handles scheduling, quality reviews and coverage — so you're not absorbing management overhead you were trying to avoid in the first place. You get weekly reporting and a direct line to that supervisor.
Tell us what's backing up in your operation. We'll tell you honestly whether we can help, and what it would cost. If it's not a fit, we'll say that too.